The PromiseSync Service Quality Audit Handbook

You know the feeling. Another renewal goes quiet. The board asks for answers. You tell yourself it is just a blip. It rarely is.

The PromiseSync Handbook is for founder-CEOs and senior leaders who are tired of firefighting and want calm control. It explains why churn is not a tech bug but a human one. Customers leave when expectations quietly break. They do not want surprises. They do not want excuses. They want what was promised.

This handbook shows you how to find the gaps between users' expectation and their actual experience using five proven behavioural psychology lenses. It turns messy customer grief into a clear diagnostic, a tight repair playbook, and a board-ready report. No jargon. No grand gestures. Practical, repeatable steps that stop slow leaks of trust.

Inside, you will find the diagnostic template, a weighting calculator, a scoring sheet, a one-slide board summary, and a quarterly tracker. Each tool is built to guide valuable conversation, assign clean ownership, and prove recovery. If you want fewer surprises at renewal time and steadier revenue without heroics, start here.

Fix the service. Save the business. Buy the Handbook and make calming the default.